FAQs

 

What's the process when getting a custom build?
The process always starts with a conversation, so get in touch and tell us about your Dream Bike, and we can advise on the best way to make that dream a reality. The next step is to put down a deposit (at least 50%) - this will get the product secured or ordered under your name and the build process underway. We'll be in touch as the build progresses with any updates. 

Want to Carry More?
With a wide range of frame and fork-mounted rack systems on the market, and with more appearing every week, it is not possible for us to know exactly which racks will be compatible. Before mounting a rack to your frame or fork, we strongly recommend you get in touch with us for our advice. We will do our best to verify compatibility.
This will minimise the risk of injury, product damage and voiding your warranty. Your local Curve dealer, or the team at Curve HQ, can also help you select a rack system and mount it to your bike for you.

In general, M5 mounts on chainstays and seatstays will accept racks of various types, and the maximum approved weight to carry on a rack is 20kg (or less, depending on the rack rating). 

Note: This rating is for smooth roads & gravel. For anything rougher, the weight limit decreases. Use careful discretion when gauging how much weight to carry on rough gravel or off-road adventures. 


What payment options are there?
We accept payment in the form of credit card, Pay Pal and EFT. If you'd prefer to pay for your Curve bike or product in multiple payments, please contact us for an invoice with payment options attached. 


How long will my order take to ship?
Some products can be shipped immediately and normally land within 10-15 business days. Other products will have a lead time depending on supply levels and build time. As a guide, complete bikes normally take 3-4 weeks, custom wheel builds take 2–3 weeks, and custom frames take 3-6 months, plus shipping time. 

How much assembly is needed for complete bikes?
All our complete bikes are assembled and tuned before being packed safely for shipping (unless agreed otherwise). This means that you will not have to cut the chain, bleed brakes or set up and tune gears. However, in order for us to fit the bike in the box, some parts will have to come off. This means that some assembly is needed once you receive your new bike.

This is the normal level of assembly needed: 
  • Fit the front wheel
  • Fit the handlebars on the stem (torque wrench needed)
  • Fit the seatpost and adjust the saddle height and angle to your preference
  • Fit the rear derailleur and chain *
  • Fill sealant in tubeless tyres

* We realise that fitting the derailleur and chain may be something you're not comfortable doing yourself. We leave these parts off and pack them separately in the box to protect the bike and derailleur. The rear derailleur is one of the more expensive components on the bike, and we do not want you to receive your bike with a bent hanger, a broken or damaged derailleur, and/or a scratched chainstay due to chain rattle.

NOTE: We always recommend that you take your new bike to a professional mechanic to ensure everything is as it should be before you ride it. We can not take any responsibility for incorrectly self-assembled bikes.